Privacy Policy

At Wheelix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury chauffeured transportation services or visit our website at https://wheelix.us.

Information We Collect

When you use our services or interact with our website, we may collect the following personal information:

• Contact Information: Name, email address, phone number.

• Reservation Details: Pickup and drop-off locations, dates/times, flight numbers (when applicable), passenger counts, and vehicle preferences.

• Payment Details: Credit card and billing information (processed securely through our PCI-compliant third-party payment gateways and reservation software, Limo Anywhere).

• Website Usage Data: Non-personal information collected automatically via cookies and tracking technologies (including Google Analytics, Microsoft Clarity, and Wordfence) to analyze visitor traffic, improve performance, and protect against security threats.

How We Use Your Information

Your information is used strictly to:

• Process, confirm, and dispatch your transportation reservations.

• Communicate booking confirmations, driver updates, and appointment reminders.

• Process payments, deposits, and billing transactions.

• Respond to customer service inquiries and support requests.

• Maintain and enhance website performance and security.

• Comply with legal obligations and federal/state transportation regulations.

Information Sharing & Protection

We do not sell, rent, or trade your personal information. We share details only with essential service partners necessary to fulfill your trip, including:

• Our secure booking/dispatch platform (Limo Anywhere) and payment processors.

• Technology providers supporting our site’s operations and security.

• Law enforcement or regulatory authorities if strictly required by applicable law.

Mobile Data Protection: No mobile opt-in data or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communications

1. SMS Consent & Usage

The phone numbers obtained as part of the SMS consent process will never be shared with third parties for marketing purposes.

2. Types of SMS Messages

If you consent to receive text messages from Wheelix, you may receive updates related to:

• Reservation confirmations and itinerary changes

• Live chauffeur status and vehicle arrival updates

• Billing receipts and payment inquiries

• Customer support and service notifications

3. Message Frequency & Rates

Message frequency varies based on your active reservations and inquiries. Standard message and data rates may apply depending on your mobile carrier plan.

4. Opt-In & Opt-Out Methods

• To Opt-In: You may opt in by submitting a booking request on our site, checking the optional SMS consent box during checkout, or texting us first.

• To Opt-Out: Reply STOP to any text message at any time. You will receive an immediate confirmation that you have been unsubscribed.

• To Re-subscribe: Reply START at any time.

• For Help: Reply HELP or contact customer support directly at [Insert Contact Email or Phone].

Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Our site utilizes SSL encryption and active threat monitoring through Wordfence security.

We retain personal data only as long as necessary to fulfill your reservations, maintain accounting records, comply with regulatory requirements, and resolve potential disputes.

Your Rights & Choices

Depending on your location, you have the right to access, correct, or request the deletion of your personal data held by us. You may also disable browser cookies via your browser settings, though some website features or booking forms may require cookies to function correctly.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy choices, please contact us:

• Website: https://wheelix.us
  Email: info@wheelix.us